Holiday Camp FAQs
Please reach us at hello@activestars.co.uk if you cannot find an answer to your question.
How do I book?
If you haven't already, you'll need to set up an account with our external booking provider Kids Club HQ. You will be asked to provide some details about yourself and your children which will be safely stored on your account. Once registered, you may book your child into our Wraparound Care Clubs and/or Holiday Clubs.
Guide for making an ad-hoc booking
Guide for requesting a contract
Payment must be made at the time of booking, or if you are using childcare vouchers, you must request payment from your provider.
What are you opening times?
Holiday Club hours may vary slightly depending on the venue. Please ensure that you check each individual club/venue for information about the opening times.
Do you accept childcare vouchers & tax free childcare?
We accept payment by debit/credit card, bank transfer, childcare vouchers, and tax-free childcare. Payment must be made in full at the time of booking, or requested via your voucher provider/tax-free account.
Please allow up to 5-7 working days for payments via Childcare Vouchers or Tax-Free Childcare to be processed. If booking within 7 days of the booking start date you will be required to pay via credit/debit card and be reimbursed once we receive your voucher/tax-free payment.
How do I change/cancel my booking?
We may allow parents to swap days, providing we have places available and the request is made at least 72 hours before the start of the booking.
If you wish to cancel your booking and provide at least 7 day's notice prior to the start of the booking, we will issue you with a full refund. If you wish to cancel after this time, you will not be eligible for any credit/refund.
If you have booked days/weeks as part of a multi-day promotion, and then cancel one or more of the days, the promotion will no longer apply and the price will revert to the single day rate.
What happens if my child is ill?
To minimise the risk of spreading illness and infection, children who are unwell must be kept at home for the full duration of their ailment, and for 48 hours after the last symptom occurs.
Please note that in the event of illness, we do not issue reimbursements.
What should my child bring to camp?
Food & Refreshments
Packed lunch, mid-morning snack, mid-afternoon snack, and a refillable water bottle with their name on it.
Clothing
Comfortable clothing and footwear for a fun and active day. Keep in mind weather conditions on the day, ensuring that your child is equipped for both indoor and outdoor activities. E.g. coat, rain jacket, hat & scarf, sun hat, sun cream (where applicable)
Can my child bring their medication to camp?
All medicines must be clearly labelled with your child’s name and DOB, and handed to our Staff upon arrival for safe keeping. This is a requirement even if the medicine is not to be administered during camp; children are not allowed to have medicines in their bags.
If we are required to administer medicine whilst your child is at the camp, you must fill in a medication consent form in advance. Please note that we can only administer medicine that has been prescribed by a doctor.
My child needs extra support; can they still come to camp?
Yes. Here at Active Stars, we pride ourselves in operating a safe and inclusive camp environment. We can make changes where necessary to suit your child, within the usual ratios. If they need extra support, an adult friend can join them.
To help us to better understand your child's needs, please call us in advance on 01403 307690.
